Returns + Refunds
We want you to be fully satisfied with your Offsite products. If you are not, we offer complimentary returns within 60 days of receipt.
How to Start Your Return
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Once your request is received, we will generate a prepaid FedEx return label and email you a PDF copy.
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Simply print the label and affix it to your return package.
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Pack the unused item securely in the original packaging, including the completed return slip, all paperwork, parts, and accessories.
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Remove any extra labels from the outside of the box before shipping.
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Drop off your package at any FedEx location or hand it directly to a FedEx driver.
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Keep the FedEx return tracking number to monitor your shipment.
Refunds
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Refunds will be issued to the original form of payment.
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Once your return is received, please allow 3–5 business days for inspection and processing.
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The time it takes for the refund to appear on your statement may vary depending on your bank.
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For online returns, the original shipping cost is non-refundable.
If you have any additional questions, please contact us at returns@liveoffsite.com